1. Overview
At Tauchen Hurghada Club, we strive to provide the best possible experience for our customers. We understand that sometimes plans change, and you may need to cancel your booking. This refund policy outlines the terms and conditions under which refunds will be granted.
2. Cancellations and Refunds
2.1. General Cancellation Policy
- Full Refund: Cancellations made more than 30 days before the scheduled activity date will receive a full refund.
- Partial Refund: Cancellations made between 14 and 30 days before the scheduled activity date will receive a 50% refund.
- No Refund: Cancellations made less than 14 days before the scheduled activity date are not eligible for a refund.
2.2. No-Shows
- No refunds will be given for no-shows.
2.3. Exceptions
- In case of emergencies or unforeseen circumstances (e.g., medical emergencies, natural disasters), please contact us as soon as possible. We may provide a full or partial refund at our discretion.
3. Refund Process
- To request a refund, please contact our customer service team at [insert contact email] with your booking details and reason for cancellation.
- Refunds will be processed within 14 business days after the cancellation request has been approved.
- Refunds will be issued to the original method of payment.
4. Changes to Bookings
- Rescheduling: If you wish to reschedule your booking, please contact us at least 14 days before the scheduled activity date. We will do our best to accommodate your new preferred date, subject to availability.
5. Non-Refundable Services
- Certain services and add-ons may be non-refundable. These will be clearly indicated at the time of booking.
6. Third-Party Bookings
- If you booked through a third-party website or travel agency, please refer to their refund policies. We cannot process refunds for bookings made through third-party vendors.